Last updated: September 12, 2026
This Shipping Policy explains how ClingWisk orders are processed, shipped, and delivered.
Order processing
Orders are prepared for shipment after payment and order details have been confirmed. Processing time is separate from the delivery estimate. During busy periods, promotions, holidays, or unusual order volumes, processing may take longer than normal.
Estimated delivery time
Once your order has been processed and shipped, delivery typically takes around 5–7 days, depending on your destination and the carrier. Delivery dates are estimates and are not guaranteed.
Tracking
When tracking is available, you will receive tracking details by email after your order ships. Tracking information can sometimes take a short time to update after the carrier first receives the shipment.
Shipping destinations
We ship to the countries and regions that are available for selection at checkout. Available destinations and shipping options may change from time to time.
Shipping charges, taxes, and duties
Any shipping charges and taxes collected by us will be shown at checkout. For international orders, customs duties, import taxes, brokerage charges, or other local fees may apply depending on the destination. Unless they are specifically shown as included at checkout, those charges may be the customer's responsibility.
Address accuracy
Please make sure your shipping address is complete and correct before placing your order. If you notice an error, contact us as quickly as possible. We will try to help, but we cannot guarantee an address can be changed once an order has entered processing or shipment.
Delays
Carrier delays, customs processing, weather, peak-season volumes, local delivery conditions, and other events outside our reasonable control can affect delivery times. If your tracking has not updated for an unusual amount of time, contact us and we will help investigate where reasonably possible.
Lost or damaged shipments
If your package appears to be lost in transit or arrives damaged, contact us with your order number and any relevant tracking information or photos. We will review the situation and work with you on an appropriate solution.
Delivered but not received
If tracking shows a package as delivered but you cannot find it, first check the delivery area, household members, neighbors, building reception, and any carrier delivery notes. If the package is still missing, contact us so we can review the available information and help with next steps.
Contact us
For shipping questions, contact us through the customer-service details provided on clingwisk.com.